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Twelve areas of effective skills in communicating:
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Appearance
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Posture (body language]
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Gestures
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Eye contact
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Facial expressions
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Voice (pitch, volume, inflection, pace)
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"Padding" non-working words
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Involvement; questions and answers
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Handling questions; {increase trust}
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Humor
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Introducing others (1st impressions)
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Visual aids (impact more than one sense)
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The primary skill of a manager consists of knowing how to make assignments and
picking the right people to carry out those assignments.
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A deadly sin in our relationship with people is that we take them for granted,
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The more I understand myself, the more effectively I can work with others.
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You are what you are where you are because of what has gone into your mind; You
change what you are and where you are by changing what goes on in your
mind.
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A smile is the most powerful social tool we have at our disposal.
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What you are speaks so loudly, I can't hear what you say.
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It is motive alone that gives character to the actions of men.
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For a successful person, the key is to be solution-conscious and not
problem-orientated.
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People who are unable to motivate themselves must be content with mediocrity, no
matter how impressive their other talents.
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