Actual Complaints received by Thomas Cook Vacations - Page 5

Mosquito

16. "I was bitten by a mosquito. The brochure did not mention mosquitoes."
17. "It is your duty as a tour operator to advise us of noisy or unruly guests before we travel."
18. "We had to line up outside to catch the boat and there was no air-conditioning."
19. "My fiancée and I requested twin-beds when we booked, but instead we were placed in a room with a king bed. We now hold you responsible and want to be re-reimbursed for the fact that I became pregnant. This would not have happened if you had put us in the room that we booked."